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An insulated pallet on a dolly on an airport cargo apron, a freighter behind it

Monitoring and Response Services (MARS)

Monitoring and response: Our team watches every shipment and acts on your instructions

Monitoring and response 24/7/365, following your quality team's work instructions, so action is taken while the product can still be saved.

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AI-generated

Watched around the clock and acted on

Our Monitoring and Response team (MARS) monitors every shipment 24/7/365 and acts on your quality team's work instructions.

What our MARS team does
Contacts the forwarder and escalates to your named contact, on your instructions.
What is sent automatically
In-transit alerts go to your dedicated contact list while the product can still be saved.

Follow one alert from start to finish.

  1. Watched from the first mile

    A shipment leaves a distribution center near Copenhagen for Bangkok with a Saga device on the pallet. From the first reading, our MARS team watches it 24/7/365 against the limits your quality team set and the agreed work instructions.

  2. An alarm on the apron

    On the cargo apron in Singapore, the reading goes above the temperature range for longer than allowed. The alarm reaches our MARS team, your dedicated contact list, and your own systems at the same moment.

  3. Picked up, by your rules

    Our MARS team responds to every alarm step by step, following the work instructions your quality team has defined for each product and lane.

  4. The forwarder is contacted

    The team contacts the forwarder handling the pallet, so those on site can act on the latest readings.

  5. Corrective action on your behalf

    Where your instructions allow, the team arranges corrective action with the forwarder and carrier on your behalf. That can mean rebooking or rerouting while the product can still be saved.

  6. Escalated to you

    When your instructions call for it, the team escalates to your named contacts. Your decisions stay with you.

  7. Watched to delivery

    Once the temperature is back in range, the shipment continues to Bangkok under continuous monitoring until it arrives at the receiving site and the recording is complete.

  8. On the record

    Every alarm and every action is recorded on the shipment's record. Your quality team decides on release with the full history in front of them. When an excursion stays within the product's stability budget, the shipment can be released automatically, based on rules your quality team sets.

Illustrative data
  1. Controlant MARSWatching this shipment against your work instructions.
  2. AlarmAbove range on the Singapore cargo apron. Your team and your systems are notified immediately.
  3. Controlant MARSAlarm picked up. Following your work instructions.
  4. Controlant MARSForwarder contacted.
  5. Controlant MARSCorrective action arranged with the forwarder, according to work instructions.
  6. Controlant MARSEscalated to your named contacts.
  7. Controlant MARSBack in range. Watched to delivery.
  8. Shipment recordDelivered in Bangkok. Every alarm and action on the record for quality review.
One alarm on one shipment, and everything our MARS team does with it, from the first reading above range to a complete record for your quality team.Source: An invented shipment, time compressed.

Related

Device managementOur device management services make sure you have healthy devices on hand when you need them.The Controlant PlatformThe GxP-validated record of every reading, alarm, and action, shared by your teams and ours.Zero-Touch ReleaseImprove your automatic release rate by adding product stability budgets to the Controlant Platform.ImplementationOur dedicated team makes sure new customers are onboarded successfully, from the first pilot lane through global rollout.

Start with one lane, alongside what you use today

A pilot runs one of your lanes end to end with our team, alongside the monitoring you use today.

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