Implementation
Implementation: We take you from the first pilot lane to global rollout
A dedicated project team plans the rollout with you, sets up the platform and your integrations, and trains your sites before the first shipment goes out.
We plan the implementation with your teams
A dedicated implementation project manager runs one common project plan with you, from the first pilot lanes to global scale. Behind them is a solution architect for your integrations, a training team and device logistics managers for supply and returns.
- Project management
- Scope, planning and reporting against one project plan, reviewed together as the rollout moves forward.
- Integration
- Systems analysis, architecture advice and technical specifications for connecting your own systems.
- Quality and validation
- Support for your validation and audit, the validation documentation your qualification needs, and help with your SOPs and change control.
- Platform and service setup
- The platform configured and master data checked, alert rules set up with your quality team, and device supply and returns arranged.
- Training
- Instructor-led sessions for every user group, plus self-serve guides, one-pagers, and videos.
From kick-off to your first shipments and beyond
Every rollout is planned in phases, so your first lanes run on a setup your people already know before the next ones join.
- Kick-off
- Scope, milestones and the rollout plan agreed together, with your project, IT, logistics and quality contacts.
- Pilot
- Your first lanes test the system and your processes, with devices and charging stations we supply.
- Site training
- Shipping and receiving sites trained before go-live, in person at your main sites where it helps.
- Go-live
- Integrations planned in advance, so going live causes as little disruption to your operations as possible.
- After go-live
- A customer success manager and regular reviews with your team, with support during and after the pilot and rollout.
2,500+
employees trained before go-live, in a rollout completed a month ahead of schedule
World Courier
Related
Start with one lane, alongside what you use today
A pilot runs one of your lanes end to end with our team, alongside the monitoring you use today.