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Feel free to contact us with questions or requests for technical support 24/7/365.
Contact details for the Controlant support team:
USA: +1(855) 442 6687
Worldwide: +354 517 0630
Controlant provides pharmaceutical companies and pharma logistics companies with real-time visibility and valuable insights that make their supply chains more agile and resilient from end to end.
Our real-time Supply Chain Monitoring (SCM) Cloud-based platform and devices are fully tested and come with all necessary validation documentation. They are designed to be compliant for use in the pharma supply chain.
Shipments. This view allows you to view and search for all shipments linked to your account, irrelevant of the stage they’re in (active, draft, closed).
Loggers. This view provides access to all your devices and a map showing their last check-in.
Locations. This view shows all locations created in your account and how many devices are currently in each location.
The device connects to the Cloud if it records a temperature excursion outside the predefined temperature range. This triggers an alert. If customers choose not to monitor the alerts themselves, our Monitoring and Response Service (MARS) team can respond to temperature alerts 24/7 to prevent waste throughout the supply chain.
The Saga device is built for current 4G-based cellular infrastructure, with fallback to 3G and 2G when necessary. Therefore, it is suitable for areas where 2G and 3G networks are already or will be phased out. Rather than using less accurate cellular positioning only, the device uses Wi-Fi networks to increase location accuracy, with cellular positioning as a fallback. Location accuracy using cellular positioning is expected to range between 600 meters to a few kilometers. Location accuracy using Wi-Fi positioning, where available, is expected to be within a 150-meter radius.
The geofence is the area around the shipping or receiving site where the device is considered at origin or destination. Different geofence radiuses — between 1–15 kilometers — can be selected in the Supply Chain Monitoring (SCM) system.
In Controlant’s Supply Chain Monitoring (SCM) system, shipments can be started in the following ways:
Geofence. The shipment is started when the device records a location outside of the predefined geofence. The geofence is the area around the shipping site where the device is still considered at origin. Different geofence radiuses — between 1–15 kilometers — can be selected in the SCM system.
Button. The shipment is started when the start button is pushed for 5 seconds.
Geofence or button. The shipment is started when the start button is pushed or when the device records a location outside of the predefined geofence — whichever happens first.
Specify time. The shipment is started at a specific point in time.
Customers can also start shipments via integration. Our Controlant team can help you set up integrations with your system to help with this process.
In Controlant’s Supply Chain Monitoring (SCM) system, shipments can be stopped in the following ways:
Geofence. The shipment is stopped when the device records a location inside the predefined geofence. The geofence is the area around the receiving site where the device is considered at destination. Different geofence radiuses — between 1–15 kilometers — can be selected in the SCM system.
Button. The shipment is stopped when the stop button is pushed for 5 seconds.
Geofence or button. The shipment is stopped when the stop button is pushed OR when the device records a location inside the predefined geofence — whichever happens first.
Geofence and button. The shipment is stopped when the stop button is pushed AND the device records a location inside the predefined geofence. This adds a layer of security if the button is pushed accidentally.
Specify time. The shipment is stopped at a specific point in time.
Customers can also stop shipments via integration. Our Controlant team can help you set up integrations with your system to help with this process.
The Saga logger has an E-Ink display which is updated regularly to indicate the device status. Depending on the information, the update will happen with different frequencies.
The temperature value is updated every 10 minutes if there are any variations when a temperature measurement is taken.
The following information is updated if the value has changed since the last measurement:
minimum/maximum temperature (when the device is in shipping mode)
Our devices take a temperature measurement every 10 minutes and upload temperature measurements to the Cloud at each wake-up.
The device’s geolocation is transmitted whenever the device wakes up and connects to the Cloud.
Customers can set the device wake-up frequency to 1, 2, 3, 6, or 12 hours. However, the device will automatically wake-up if an excursion occurs or if the start/stop button is pressed.
If a Saga logger has registered an excursion, an alarm bell icon appears in the top right corner of the E-Ink display, and the Alarm LED next to the display will flash every 5 seconds. The minimum and maximum recorded temperatures are displayed as well, giving you an indication of whether the excursion happened because temperatures were too high or too low.
The Saga logger’s NiMH battery can be charged via the USB connector using one of the following methods:
a dedicated charging station provided by Controlant that can fit up to 5 devices at a time
a USB charging adapter
a computer USB port
It can take up to 6 hours to fully charge a single device. For optimal charging, please always charge the Saga logger in well-ventilated, room-temperature spaces.
The device is powered by a rechargeable NiMH battery, 2500mAh. NiMH batteries are not considered dangerous goods. The battery lifecycle is at least 300 charge cycles.
A fully charged device on a 12-hour wake-up interval can be expected to upload data and report alarms for at least 110 days while monitoring an active shipment within the operating temperature range.
When the battery level goes below 10%, the device wakes up every 24 hours, whether in Shipping or Standby mode. The device operates in this fashion until the battery level is 5%.
The device enters hibernation mode when the battery level reaches 5% or less, at which stage it stops attempting to connect to the Controlant Cloud. In hibernation mode, it still records data and stores it in its internal memory until the battery is depleted or the device is recharged.
The battery life depends on the set wake-up interval, as shown in the table below:
Yes, our devices are multi-use. As soon as the device is delivered and its display shows Stopped, it can be reused for another shipment if battery levels are sufficient. However, a Saga logger can only be assigned to one shipment in the Supply Chain Monitoring (SCM) system at a time. This means that while a Saga logger is in a shipment in Ready or Shipping mode, it can’t be assigned to any other shipment.
Yes, you can use the Saga loggers on all kinds of transportation, including airplanes. Our devices use cellular network connections to upload data to the Cloud in real-time. To make them safe for use on airplanes, they must detect when they are located in an aircraft and disable all radio transmissions. Saga loggers have been designed, developed, and manufactured to comply with international aviation standards on portable electronic devices and has already been approved for use by more than 100 air operators.
Our team is here to help you 24/7/365 if you have a question or need technical support.
USA: +1 (855) 44-CONTR
Worldwide: +354 517 0630