Customer Support

To receive tailored care, you may issue prompts below to determine whether to reach out to your local Pfizer contact or to one of Controlant's customer support contacts.

Contact your local Pfizer customer service if you:

  • Received a shipment delivery confirmation email but did not receive your actual shipment.
  • Received a shipment and/or shipment delivery confirmation email, but are not the responsible party for and/or intended recipient of the shipment.
  • Have a question about the results generated in the Quality Disposition Report.
  • Have a question about your shipment quantity, initial order details, and/or missing or broken items in your shipment.
  • Have a question about how to return the Temperature Monitoring Device (logger) and/or thermal shipper.

Contact Controlant customer service if you:

  • Received a shipment and/or shipment delivery confirmation email, but are not the responsible party for and/or intended recipient of the shipment.
  • Have a question about the Temperature Monitoring Device (logger) located in the shipper.
  • Have any other questions about the logger located in your shipper.

Pfizer Market Contacts

For support please reach out to the Pfizer US customer service team:

Phone: +1 800-533-4535, option 4
Email: usrxcustomerservice@pfizer.com

Controlant Contacts

24/7 support team
support@controlant.com
Worldwide: +354 517 0630
USA: +1 701 540 4039